Cards
Lost cards, card controls, payments, and supported transactions.
Support centre
Answers when you need them.
Find the right help for accounts, cards, transfers, security, and everything in between.
Transfers
Pending, completed, declined, or unrecognised money transfers.
Account security
Sign-in, verification, fraud concerns, and protecting your details.
Account help
Account opening, profile updates, statements, and general questions.
Common questions
How do I freeze a card?+
Contact support immediately so the card can be secured. Keep the relevant card and transaction details available.
Why is a transfer pending?+
Some transfers require additional checks or processing time. Contact support to confirm the transaction status before trying again.
I do not recognise a payment—what now?+
Freeze the affected card if applicable and contact support promptly with the transaction details.
Where can I review fees?+
Applicable product and transaction fees are shown in the relevant journey before you confirm.
Contact support
Tell us how we can help.
Send us a message and include the best phone number to reach you. Our support team will follow up as soon as possible.
For urgent card or fraud concerns, secure the affected card first and include the relevant transaction details in your message.